Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Returns must be initiated within 30 days of the delivery date. Items that are marked as final sale or clearance are not eligible for return. We reserve the right to refuse returns that do not meet these criteria.
How to Initiate a Return
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be requested within the specified return window to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will receive an email notification once your return has been processed. Please allow up to 14 business days for the processing of your return after we receive the item. Refunds will be issued to the original payment method used for the purchase.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we process your return, you can proceed with your new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include your order number and a description of the issue in your email. We will assess the situation and may offer a replacement or refund based on our evaluation. Please retain all packaging materials and documentation for any damaged items.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us at [email protected]. We are here to assist you and ensure that your experience with wanderlustequip.com is satisfactory. Thank you for shopping with us.